RoadRunners Careers...

Contact Centre Agents required

Location: West Croydon

Salary: £10.10 p/h or £10.60 p/h if working Friday/Saturday nights

Shifts: Night shift – 4 on 4 off shift pattern working between 19:00 – 03:00

What we do...

In the time it takes you to read this job description, we would have successfully transported our customers to business meetings, airports and out to the local shops around London and the wider area. 

RoadRunners is one of the leading Licensed Private Hire Companies with our Head Office and Operations Centre situated in West Croydon. We offer a complete range of passenger car services for individuals, groups and corporate clients. In addition, we also provide a full range of courier service solutions.

What do we require you to do?

As a Contact Centre Agent, you’ll be at the front line of our business assisting our customers with booking their transport requirements and helping them with any queries. If you are passionate about customer service and delivering an exceptional customer experience this is the role for you. 

You’ll do your best to meet the customer’s need and will have the training, skills and experience to deal effectively with the majority of things. Once you join the company, you will be appointed a personal mentor who will be responsible for ensuring you settle in well and are fully trained and confident in the role.

What you need to join us...

To be a success, you’ll need to be enthusiastic, self-motivated and above all, you’ll be happy to pitch in and help others. 

Due to the nature of the work, you will also need a good command of the English Language, possess excellent verbal and written communication skills, be computer literate with good keyboard skills and have previous call centre and/or customer service experience. 

Advantages would include experience in the Private Hire Industry or similar booking experience, working knowledge of the Cordic despatch system and a reasonable topographical knowledge of Croydon and the wider London area.

If you're considering joining us, or would like to find out more, please get in touch...

020 8680 3333

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Equal Opportunities

The Keen Group t/a Road Runners is an equal opportunities employer and welcomes applications regardless of gender, ethnicity, age, disability, sexual orientation, religious belief or political opinion.

 

Data Protection: Applicants are advised that all documentation gathered during the recruitment process will be held in compliance with GDPR and the Data Protection Act 2018. All personal information will be securely held and safely disposed of as soon as it is reasonable to do so. The Company will comply with requests from unsuccessful applicants who wish to have their details destroyed earlier.